Privacy Policy
Who we are
At Medconnect Vienna, we take the protection of your personal data very seriously. As a patient referral service, our sole purpose is to help you connect with the appropriate medical specialists at Atomos Clinic Vienna, and to support you in organizing your treatment abroad in the most confidential, transparent, and patient-centered manner.
Our website address is: https://medconnect-vienna.com
This Privacy Policy explains how we collect, use, store, and protect your data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
What Data We Collect
When you contact Medconnect Vienna via our website, email, or phone, we may collect the following personal information, as required to assess your medical needs and coordinate your care:
- Your name, contact details (email, phone, address)
- Relevant medical history, reports, or diagnostic results you choose to share
- Information regarding your treatment needs and preferences
We do not use tracking cookies or analytical tools that collect personal data without your consent.
How We Use Your Data
Your personal and medical information will be used exclusively for the following purposes:
- To assess your request and present your case to the medical team at Atomos Clinic Vienna
- To obtain a personalized treatment recommendation and cost estimate for you
- To coordinate appointments and, if requested, provide further patient support services related to your planned treatment at Atomos Clinic Vienna
No Unauthorised Data Sharing
We guarantee that your data will never be shared with third parties outside the Atomos Clinic Vienna without your explicit consent.
We will only forward your information to the relevant departments at Atomos Clinic Vienna, strictly for medical evaluation and preparation of your treatment proposal.
Your data will never be sold.
Data Storage and Deletion
If you decide not to proceed with the proposed treatment after receiving a medical recommendation and cost estimate, your data will be deleted automatically within 3 months, unless you explicitly request earlier deletion.
If you decide to continue with the treatment at Atomos Clinic Vienna, your data will be stored for as long as necessary to facilitate your care and follow-up, and as required by applicable medical and legal regulations.
Your Rights as a Data Subject
In accordance with GDPR, you have the following rights:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may ask us to correct incomplete or inaccurate information.
- Right to deletion: You may request deletion of your data, provided there is no legal obligation for us to retain it.
- Right to withdraw consent: You may withdraw your consent to data processing at any time.
To exercise any of these rights, please contact us at:
office@medconnect-vienna.com
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, accidental loss, or unlawful processing.
Contact Form Users – Additional Information
If you submit an inquiry via our website contact form, your data will be used solely to respond to your inquiry and to provide the requested patient referral services.
In accordance with GDPR, you have the following rights:
- A copy of all personal data we have stored about you
- Correction of your data
- Deletion of your data (unless required to retain it for legal reasons)
Requests can be submitted to:
office@medconnect-vienna.com
Updates to This Policy
We may update this Privacy Policy from time to time to comply with legal requirements or to reflect changes in our services. The latest version will always be available on our website: www.medconnect-vienna.com